Refund Policy

This Refund Policy outlines the terms under which users may request and receive refunds for paid subscriptions to DNote. By purchasing any paid plan, you agree to this Refund Policy.

• DNote offers a 7-day free trial for users to evaluate the Services before making a purchase.
• No charges are applied during the trial period.
• You may cancel at any time before the trial ends to avoid billing.

• 7-Day Window: We offer a 100% refund policy within the first 7 days of initial purchase.
• Official Channels: Requests must be submitted via the Billing settings or email.
• Complete Satisfaction: If DNote doesn't meet your workflow needs, we provide a full refund, no questions asked.

• Requests made after 7 days from the purchase date.
• Failure to cancel before auto-renewal of a subscription.
• Partial usage dissatisfaction after the refund window has closed.
• Account termination due to violation of Terms of Service.

• Method: Refunds are processed through the original payment method (Razorpay or Stripe).
• Timeline: Approved refunds are typically processed within 10 working days.
• Bank Delays: Note that your financial institution may take additional time to reflect the credit.

We encourage users to contact support directly before initiating a chargeback. Unauthorized chargebacks may lead to immediate account suspension and loss of data.